Straightforward answers and clear policies — because
transparency is part of the experience.
Straightforward answers and clear policies — because transparency is part of the experience.
We require a minimum of two weeks' notice before the event date. Availability is intentionally limited — we accept a select number of events to ensure every client receives a personalized, high-quality experience.
Yes. A 25% deposit is required to reserve your event date. The remaining balance is due prior to the event, as outlined in your service agreement. We recommend booking as early as possible given our limited availability.
Cancellations requested at least two weeks in advance receive a refund of 25% of the deposit. Cancellations made after this period receive a 10% refund of the deposit. For date changes, a minimum of three weeks' notice is required — all changes are subject to availability.
Yes. Additional hours may be added on the day of the event, subject to our team's availability. This can be arranged directly on-site and will be reflected in a supplementary charge.
Our setup can be installed outdoors. However, we strongly recommend having a backup indoor plan in place in case of rain or adverse weather conditions. We will work with you to plan accordingly.
Unlimited. Guests may take as many photos as they wish throughout the contracted service time. There are no restrictions, no queues, and no limits — the experience is designed to be as free and enjoyable as possible.
Yes. If you prefer not to authorize the use of event images for our promotional purposes, this can be requested in writing prior to the event. We will gladly accommodate your preference — no questions asked.
Reach out directly and we'll respond with the clarity and care your event deserves.
We typically respond within 24 business hours.